Last updated: 11 November 2026
This page explains what personal information RCR Connections Ltd collects when you get in touch with us or use this website, why we need it, and what we do with it. We keep it simple: we only use your details to deal with your enquiry and do the job you have asked us to do.
Who we are
RCR Connections Ltd is a plastering and rendering company covering Birmingham, Solihull and the wider Midlands. We are a private limited company registered in England and Wales, company number 11021761.
We are responsible for the personal information described on this page (in data protection law we are the “controller”). If you have any questions about it, contact David Mercer, Director:
- Email: rcrconnectionsltd@gmail.com
- Phone: 07453 614095
- Post: RCR Connections Ltd, Studio 9, 50-54 St Paul’s Square, Birmingham B3 1QS
What information we collect
We only collect what you give us, or what we need to quote for and carry out work. This can include:
- Your name, phone number and email address.
- The address of the property where the work is needed.
- Details of the job, and any photos or videos of the walls, ceilings or property that you send us.
- Anything else you choose to tell us in a message, call, text or WhatsApp.
- If you become a customer: quotes, invoices, payment records and notes about the work we did.
We do not ask for, and do not want, sensitive information such as health details. Please do not include it in messages.
How we get it
- The contact form on this website. When you send the form, we receive your name, email, phone number, subject and message.
- Phone calls, texts and WhatsApp. If you call or message us, we will have your number and anything you send. The WhatsApp chat button on this site opens WhatsApp, which is run by WhatsApp/Meta under its own privacy policy.
- Email. If you email us, we will have your email address and whatever is in your email.
- Directories and review sites. If you contact us through a directory or trade listing site, that site passes your enquiry to us.
Why we use it, and our legal reasons
UK data protection law (the UK GDPR and the Data Protection Act 2018) says we need a lawful reason to use your information. Ours are:
- To reply to your enquiry, visit, quote and do the work. This is to take steps you have asked for before a contract, and then to carry out that contract.
- To send invoices and keep business and tax records. This is a legal obligation.
- To follow up on a quote, sort out any problems after a job, or ask if you would be happy to leave a review. This is our legitimate interest in running the business and looking after customers. You can tell us to stop at any time.
- To understand how this website is used. We use Google Analytics for this, as our legitimate interest in improving the site. You can block this in your browser, as explained below.
We do not sell your information, we do not use it for marketing lists, and we do not send newsletters.
Who we share it with
We only share your details when we need to, for example:
- With our own team members working on your job.
- With the services we use to run the business, such as our email provider (Google Gmail), our phone and messaging apps, and our website host. They hold the data for us and are not allowed to use it for their own purposes.
- With Google, for website analytics (Google Analytics), as explained in the cookies section below.
- With our accountant, for tax and accounts.
- If the law requires it, for example HMRC or the police.
Some of these providers (for example Google or Meta) may store data outside the UK. Where they do, they use the legal safeguards UK law requires, such as approved contract terms.
How long we keep it
- Enquiries that do not turn into a job: we delete them within 12 months.
- Customer records, quotes and invoices: we keep them for 6 years after the job, because we must keep business records for tax purposes, and in case there are any questions about the work.
Cookies and this website
The website runs on WordPress with the Elementor page builder, and these may set a small number of technical cookies needed for the site to work properly (for example, to keep the site secure or remember a setting). Our fonts are stored on our own server, so loading them does not send your details to Google Fonts. We also use Google Analytics (GA4) to understand how many people visit the site, which pages they look at, and whether they use the contact, call or WhatsApp links. Google may set cookies or use similar technology, and may process this information outside the UK, with the legal safeguards UK law requires. We do not use advertising cookies, and we do not use this information to show you ads. Google’s own tools let you opt out of Analytics, and Google’s privacy policy is at policies.google.com/privacy.
Some pages include content from other companies, and those companies may set their own cookies when the page loads or when you use the content:
- The map on our contact page comes from Google Maps.
- Videos on the site come from YouTube (Google).
- The WhatsApp chat button links to WhatsApp (Meta).
You can block or delete cookies in your browser settings. The site will still work if you do.
Our web host may keep normal server logs (such as IP addresses and the pages requested) for security and to keep the site running.
Your rights
You have the right to:
- ask for a copy of the information we hold about you;
- ask us to correct anything that is wrong;
- ask us to delete your information (unless we have to keep it, for example for tax records);
- object to us using it, or ask us to limit how we use it;
- ask for your information in a format you can take elsewhere, where that applies.
To do any of these, just email or phone us using the details above. There is no charge, and we will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this policy
We may update this page from time to time. The date at the top shows when it was last changed.